Support Team Lead

Support Team Leader at Apoint

Apoint is seeking an experienced Support Team Leader to oversee a support team within our support department. The ideal candidate is a tech-savvy professional with a strong background in technology tools and automation, combined with proven leadership skills.

Responsibilities:

• Lead and manage a team of 3-4 support specialists
• Ensure the team meets service objectives and KPIs
• Drive team performance, development, and motivation
• Collaborate with the support management to improve processes
• Maintain high levels of customer satisfaction

Requirements:

• Proven experience in team leadership and support environments
• Strong technical knowledge of tools and automation
• Excellent leadership, communication, and organizational skills
• Proactive and independent work ethic
• Full-time position based at our offices in Petah Tikva, located near the Light Rail line

Preferences:

• Experience in technical support or customer service

Compensation:

• Salary expectations to be specified in the application

To Apply:

Please send your CV to: [email protected]