Technical Support Specialist

About Idomoo

Idomoo is revolutionizing the world of video, empowering brands to create and deliver personalized, interactive, and customizable videos at an unmatched scale and speed. How do we do it? Our award-winning Next Generation Video Platform leverages automation tools and AI to combine data with video creative, generating millions of videos in real-time.

Position Overview:

We seek a Technical Support Specialist to join our team for an exciting and challenging role.

Key Responsibilities:

• Provide Tier 1/2/3 technical support
• Troubleshoot technical issues and deliver client support services for international clients using our SaaS & AI platforms.
• Offer technical assistance to clients and employees across various projects.
• Monitor and operate processes within our AWS-based platform
• Work with industry-leading tools, including Elasticsearch, Grafana, AI tools, Salesforce, Linux, MongoDB, PagerDuty, and more
• Opportunity to grow in a flexible environment, taking on advanced Tier 3.5 and Tier 4 development tasks

Requirements:

• 1-2 years of experience in technical support, either working with international clients or technological military expertise
• Technical orientation and out-of-the-box thinking
• Basic knowledge of TCP/IP, Linux, and PC troubleshooting
• High proficiency in English (both written and spoken) as the job involves global client communication
• Availability to work shifts, including day, afternoon, evening, weekends and holidays
• Fast learner, able to adapt to changes and new technologies quickly
• Strong team player

Advantages

• Basic scripting and coding skills
• Experience with cloud environments (AWS, MS Azure, or Google Cloud)
• Knowledge of additional languages

Why Join Us?

If you are a dedicated professional with a passion for technical support and a desire to grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

We are an equal-opportunity employer and encourage applications from individuals of all backgrounds, regardless of gender, ethnicity, or identity.