Customer Technical Support

We’re looking for a Customer Technical Support

Responsibilities

• Providing service and support to business clients using a unique system, tailored to their individual needs

• Handling simple and complex issues, providing initial technical solutions, and escalating to relevant parties when necessary

• Training clients on system usage, including preparing professional materials and ongoing support

• Responding professionally via email and phone, offering personalized and courteous service

• Working in a technical environment with a focus on problem-solving and process improvement

Qualifications

• High service orientation, excellent interpersonal skills, and assertiveness

• Technical orientation and interest in software

• Previous experience in technical support and/or customer training

• Good computer skills, with emphasis on Excel

• Ability to work independently, initiative, reliability, and responsibility

• Degree in Information Systems / technical field – advantage but not required

Notes:

• Work takes place at the company offices in Kfar Yehoshua
• Only suitable CVs will be considered
• The position is open to both men and women