Sales & Customer Service Team Lead - B2C -Luxury Jewelry E-Commerce

An E-Commerce company with an online shop selling Luxury Jewelry is hiring:

Sales & Customer Service Manager – Luxury Jewelry B2C Expert! ✨

We are looking for a talented Sales & Customer Service Manager to join a leading luxury jewelry brand and take full ownership of our customer-facing operations. This is a unique opportunity to combine leadership, sales expertise, and e-commerce knowledge in a dynamic, fast-growing company.

Requirements (must-have):

• Proven background in luxury jewelry sales – deep product knowledge is A MUST!!!!
• Managerial experience – leading sales or customer service teams, driving performance and meeting targets - must
• Strong expertise in E-Commerce – including orders, shipments, returns, and CRM systems - MUST
• Hands-on experience with B2C sales- MUST!

Responsibilities:

• Manage and mentor a professional customer service team.
• Ensure response time SLAs and customer satisfaction goals are consistently achieved.
• Lead and oversee the end-to-end sales process.
• Collaborate and coordinate with our U.S. office.

Additional Requirements:

• Availability to work partially aligned with U.S. hours (non-standard schedule).
• Excellent English communication skills (written & verbal).
• Strong leadership, organizational skills, and ability to work under pressure.

What we offer:

• A chance to lead a department within a prestigious luxury jewelry brand.
• Work with high-quality products and top-tier clientele.
• A dynamic, professional, and growth-oriented work environment.

If you’re passionate about luxury, leadership, and customer excellence, we’d love to hear from you!