Customer Service & Sales Support Specialist

Job-319

Only resumes in English will be considered   

About us:  

Hired Remoteli is a leading recruitment agency that bridges top-tier talent across Latin America with exceptional opportunities in the United States. With a strong history of success and a dedication to quality, we are your reliable partner in achieving career growth. Our vast network, tailored approach, and dedicated support ensure you receive the best assistance in securing your next professional opportunity. 

Location: Remote - Israel, South Africa, England 

Schedule: Full Time 9:00 am to 5:00pm Est Time  

About our client:  

We help great companies find the skilled professionals they need to succeed. Our specialized recruiting services are designed to quickly and efficiently connect top talent with outstanding organizations, ensuring a perfect match for both. 

Position Summary: 

We are looking for a dependable and detail-oriented Customer Service & Sales Support Specialist to join our team. This hybrid role combines client support with sales operations, making it ideal for someone who is organized, resourceful, and thrives in a fast-paced environment. 

Responsibilities:

• Assist clients with account access, login recovery, and troubleshooting issues. 
• Answer inbound calls and deliver professional, friendly support. 
• Provide guidance on sales status, payments, and general inquiries. 
• Call banks and credit card companies to assist with transfers when needed. 
• Update and maintain the CRM system with accurate, daily entries. 
• Manage urgent task queues and prioritize time-sensitive items. 
• Track and follow up on open issues to ensure resolution. 
• Support light sales outreach and lead follow-up when required. 

Qualifications: 

• Strong communication skills with a problem-solving, customer-focused approach. 
• Highly organized, dependable, and able to manage multiple priorities. 
• Tech savvy with knowledge in CRM tools and online account systems. 
• Proactive, with the ability to follow processes and anticipate needs. 
• Prior experience in customer service, sales support, or administrative roles preferred. 
• Fluent in English (C1, C2, or Native). 

Soft Skills 

• Communication and active listening. 
• Problem-solving mindset. 
• Proactive and dependable. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Customer-focused approach. 

Hard Skills  

• CRM tools 
• Sales processes  
• Data Entry & Reporting  
• Tech Savvy 

Main Tools to manage for this position 

• Microsoft Workspace: Outlook, Docs, Sheets, Slides, and Drive.  
• Microsoft Office:Word, Excel.  
• Hubstaff: Web and Desktop Apps, Hubstaff Tasks.  
• Teams: Meetings, Categories and Channels. 

Why us? 

• Competitive pay in US dollars. 
• Additional Compensation for Extra Hours. 
• Opportunity to grow. 
• Time-off flexibility. 

Don't forget to follow us on social media as @hiredremoteli for more updates! You can also apply directly to hiredremoteli.com/jobs for this position and other opportunities.