Technical Support Engineer (Pre and Post Sales)

We are seeking a highly motivated and results-oriented Technical Support Specialist to join our team. The main role of Technical Support Specialist is to provide advanced product fit, troubleshooting and diagnostics for NextVision customers. This role requires strong analytical and troubleshooting skills.

We are looking for a team player with exceptional communication skills, who can function and deliver under pressure.

The Technical Support Specialist will support our worldwide customers by providing a deep analysis of customers’ technical queries, working closely with R&D and Sales.

Responsibilities

• Support customers with integration-related issues.
• Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
• Resolve problems independently and understand the correct escalation procedures.
• Communicating customer issues and requests to product management and R&D.
• Maintain and manage our internal Knowledge Base.

Qualifications

• 5 years of experience in Technical Support, Pre/Post Sale, Professional Services – a must.
• Min 2 years in support roles for a multidisciplinary HW based product in R&D/Startup environment – a must.
• Hands-on IP Networking experience – a must, CCNA level or higher preferred.
• Hands-on experience in Windows and Linux-based environments – a must.
• Expertise in at least one of the following fields: Electro-optics, Video encoding/processing, RF.
• Working experience in a Teleoperation-related industry – huge advantage: Drones, UAV, UGV, Automotive.
• Experience with configuring Pixhawk flight controllers – an advantage.
• Fluent in English – both written and spoken.
• Familiarity with Customer Relationship Management (CRM) tools.
• Excellent customer service skills.