VIP Account Manager

We are looking for a highly skilled and results-oriented VIP Account Manager in the US market to join our fast-paced B2C team. This role is for a person with exceptional English skills with a proven history of managing high-value customers in online entertainment platforms.

The successful candidate will have at least 3 years of overall VIP account management experience, including a minimum of 2 years in the online gaming / digital entertainment sector.

As a VIP Account Manager, you will be responsible for cultivating long-term relationships with our most valuable customers, delivering exceptional service, and fostering loyalty and retention.

Key Responsibilities:

  •  Manage and expand relationships with assigned VIP customers, ensuring satisfaction and retention.

  •  Act as the primary point of contact for all VIP communications.

  •  Develop and implement personalized engagement strategies to boost activity and lifetime value.

  •  Monitor customer behavior and proactively offer tailored incentives.

  •  Efficiently and promptly resolve issues, upholding a high standard of service.

  •  Collaborate with marketing, product, and support teams to enhance the VIP experience.

  •  Provide insights on customer trends, needs, and opportunities to improve services.

  •  Maintain strict confidentiality and adhere to all compliance guidelines.

Requirements:

  •  Exceptional English skills

  •  3+ years of B2C account management experience, with at least 2 years in online gaming / digital entertainment.

  •  Strong understanding of customer behavior and VIP lifecycle management, especially in the US market.

  •  Exceptional communication, negotiation, and interpersonal abilities.

  •  Demonstrated ability to meet and surpass retention and revenue targets.

  •  Strong problem-solving skills with a customer-centric approach.

  •  Available outside standard business hours.

  •  Proficiency with CRM tools and Microsoft Office Suite.