Product Analyst

DoorLoop is looking for a Product Analyst to join the central Data team and help drive both product growth and customer experience improvements through data. The analyst will serve as a key partner for the Product, Engineering, and Customer Experience teams—owning the analysis and reporting that connect how people use the product with how they experience it day to day.

Responsibilities

• Analyze product usage and customer behavior to identify trends, friction points, and opportunities for improvement.
• Build and maintain dashboards and reports that track key metrics such as adoption, engagement, retention, NPS, and support-related insights.
• Partner with Product Managers to define success metrics for new features and monitor their impact after launch.
• Collaborate with CX leadership to measure and improve the customer journey across onboarding, support, and long-term retention.
• Conduct deep-dive analyses to guide roadmap prioritization and improve customer satisfaction.
• Support experimentation (A/B tests) and measure the impact of product and CX initiatives.
• Work closely with Engineering and Data teams to ensure accurate tracking and reliable data foundations.
• Respond quickly to ad hoc data requests from Product and CX teams.

Requirements

• 3+ years of experience in product analytics, customer experience analytics, or a similar role in a SaaS or tech company.
• Fluency in SQL and comfort working with large datasets, ideally in cloud data warehouses such as Snowflake.
• Experience building dashboards in BI tools such as Tableau, Looker, or similar.
• Ability to translate complex data into clear, actionable insights for both technical and non-technical audiences.
• Curiosity, attention to detail, and a proactive approach to identifying problems and opportunities.
• Ability to thrive in a fast-paced environment and work cross-functionally across Product, CX, and Engineering.
• Experience designing, running, and interpreting A/B tests to validate hypotheses and measure product impact.
• Strong communication skills, both written and verbal, with the ability to influence stakeholders at different levels.
• Experience collaborating with cross-functional teams and managing multiple priorities effectively.
• Structured approach to problem-solving, balancing attention to detail with focus on business outcomes.