Business Operations Manager

About Us

Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.

Why Reeco

At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.

Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? 🚀 Join us and help build the future of hospitality tech!

What You'll Do

As a Business Operations Manager, you’ll be the connective tissue between Product, R&D, and Business Operations, ensuring that our teams run with clarity, focus, and efficiency. You’ll design, optimize, and scale processes that support the entire product development lifecycle — from discovery and design to delivery and release.

You’ll bring structure, tools, and data-driven decision-making to help the team prioritize effectively, deliver on commitments, and continuously improve. Think of yourself as part scrum master, part operations strategist, and part systems builder.

Responsibilities

• Act as the operational partner for Product & R&D, ensuring seamless data flows across systems and fostering strong collaboration between product, design, engineering, and business operations.
• Own and optimize workflows across Jira, Mixpanel, and other product development tools — keeping backlogs, roadmaps, and priorities crystal clear.
• Implement data-driven frameworks and tools to help prioritize features, measure impact, and optimize delivery.
• Create and manage dashboards, reports, and insights for leadership on product velocity, release success, and team efficiency.
• Partner with Product Managers and R&D leads to continuously improve processes and foster alignment.
• Ensure end-to-end data flow across systems, connecting product, design, and engineering with business operations.
• Stay up to date on best practices in agile delivery, product operations, and tooling — and bring fresh ideas to the table.
  
  

• 3+ years of experience in Business Operations, Product Operations, or Technical Program Management.
• Hands-on experience with Mixpanel, Jira (or equivalent tools), backlog management, and agile methodologies.
• Strong understanding of the product development lifecycle, including product discovery, design, build, and release.
• Proven ability to design and optimize processes that support cross-functional collaboration.
• Familiarity with data-driven prioritization (e.g., frameworks, tooling, metrics).
• Excellent problem-solving skills, balancing technical understanding with business acumen.
• Strong communication skills, with the ability to bridge product, engineering, and business stakeholders.
• Experience in B2B SaaS or R&D-heavy organizations is a strong advantage.
• Bonus: Familiarity with APIs, data flows, and system integrations.
  
  

• Join a high-impact team at a pivotal stage of growth.
• Work with modern tools and be empowered to innovate.
• Meaningful ownership and the ability to shape processes from the ground up.