Collections Expert נציג.ת גבייה החלפה לחל"ד

Job Description

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You (Principal Accountabilities)

Maintaining and developing relationships with both Internal and External Clients, including:

• Reaching out to the end-customers in order to collect payment
• Analyzing data or information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions 
• Monitoring, maintaining and reconciling assigned accounts in the portfolio, proposing write-offs, focusing on maintaining low balance of debts
• Telephone and e-mail interaction with external customers to reduce delinquency and offering support in providing financial data
• analysis of the accounts
• Reporting financial data in terms of: customers who exceed the credit limit, with unearned cash discounts, top past due invoices contributors and aged debts
• Acting as a liaison between the end-customer and other Order To Cash departments, sharing the obtained documentation for: disputes, unallocated payments and other claims
• Being responsible for transformation of processes, acting as SME
• Holding responsibility for global accounts
• Responsible for Credit notes analysis and creation
  
  

• Academic degree, preferably in Accounting or Finance
• Certified Bookkeeping Levels 1 & 2
• Proven experience in collections or related processes (minimum 3 years)
• Strong customer relationship management skills
• Analytical problem-solving and decision-making abilities
• Hands-on experience with ERP systems, preferably in an SAP environment
• Advanced Excel skills – formulas and data analysis
• Experience in process transformation
• Native-level Hebrew
• Fluent English – both written and spoken