L1 Customer Support Agent

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.

About Goflow

Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.

Our headquarters is in Ridgefield Park, NJ, but we're hiring this role remote anywhere in EMEA. Note: The new hire will be expected to work US-EST hours during onboarding/training as most of the team is based there. Then move to an EMEA schedule.

MUST HAVE 2+ years experience in Customer Support in the e-commerce/D2C space.

The Role

As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.

Key responsibilities:

• Support customers with order, inventory, and shipping workflows
• Troubleshoot syncing, stock, and fulfillment issues
• Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
• Provide product guidance and best practices
• Log issues and escalate when needed

What We’re Looking For

• 2+ years in technical support/customer service specifically within the e-commerce/D2C space. Either with a brand/seller or software startup for e-com/D2C. MUST HAVE
• Familiarity with OMS, IMS, and shipping workflows
• Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
• Excellent written communication (chat/email support)
• Strong troubleshooting and problem-solving skills
• Coachable, curious, and eager to learn
• Intercom experience (FinAI, automations) a plus

Why Join Us

• Competitive salary + performance incentives
• WFH in EMEA
• Additional perks and benefits
• A culture built on learning, collaboration, and customer success



If this role excites you, we’d love to hear from you. Apply today.