Technical Support

Miracle is looking for a talented Technical Support Specialist to be part of our global company.

The team provides IT support Sunday to Thursday, 8:30am–5:30pm (flexibility required).

Job Description

Provides technical support to executive management and global company employees, including:

• Support for O365 suite, MS Teams, Windows, Mac, and iOS cellular devices.
• Technical support for large-scale company events (e.g., Town Halls):
• Monitoring Teams events and resolving technical issues in real time.
• Managing a dedicated mailbox for event-related support and handling tickets.
• Issuing, configuring, and supporting company devices.
• Supporting board meetings (EST time zone, approximately once every 3 months – may require working until midnight).
• Onsite work in Ra’anana with the option to work from home 1–2 days per week as needed.
• Responsibility for reports, inventory, and ongoing IT-related projects.

Job Requirements

• BA – Preferred.
• Strong knowledge and hands-on experience with:
• O365 suite
• MS Teams (including event management)
• Windows & Mac environments
• iOS cellular devices
• Service-oriented with excellent interpersonal skills.
• High level of English – spoken and written.
• Team player with a “can-do” attitude and strong professionalism.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Technical orientation and proactive mindset.