Senior Operation Manager for D&A

W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.

Stanowisko To Podlega

IS Service Owner

As an IS Senior Operations Manager for Data & Analytics (D&A), you will take on challenges that transform industries and drive innovation. At ABB, we provide you with market-leading expertise, cutting-edge technology, and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.

In This Role, You Will Be Responsible For

• Building, maintaining, and continuously improving the application operations framework in alignment with customer needs and the IS operating model.
• Overseeing daily operations of the application portfolio—including Snowflake, Microsoft Power BI, Microsoft Azure, and AI/ML solutions—ensuring effective execution of incident, problem, change, and release management processes.
• Managing service delivery from internal teams and third-party suppliers, including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.
• Acting as the single point of contact for customers, ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.
• Ensuring compliance with all security, regulatory, and governance requirements across assigned applications.
• Gathering and analyzing feedback from customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.
• Serving as People Manager for assigned team members by:
• Setting clear goals and expectations
• Conducting regular performance reviews
• Supporting individual development plans
• Fostering a collaborative, inclusive, and high-performing team culture
• Identifying and addressing skill gaps through coaching, training, and mentoring
• Preparing and leading OpCo and SteCo meetings with senior management and C-level stakeholders to ensure alignment on strategy, performance, risks, and key initiatives.
  

• A Bachelor’s degree in a technical discipline (e.g., Computer Science, Engineering, Information Systems)
• 10+ years of experience in Data Modeling, Data Warehousing, People Management, and IT Operations
• 2+ years of hands-on experience with Snowflake and Microsoft Azure
• Strong knowledge of:
• Data warehouse architecture, ETL tools, and business requirements gathering
• Software development methodologies (e.g., Agile, DevOps)
• ITIL frameworks and best practices
• Programming languages, particularly SQL
• Fluency in English (spoken and written, minimum C1 level)
• A mindset focused on innovation, ownership, and continuous improvement