Sr. Site Reliability Engineer - Navan Cognition.ai

At NavanCognition.ai, we’re building the next generation of AI-powered workforces. As a dedicated team within Navan, our mission is to advance the state of agentic AI. We are the builders of Navan Cognition: a multi-agent AI platform that has already transformed our internal operations by handling challenging, real-world business processes with a focus on reliability and accuracy. Now, we’re taking the next step by opening this technology up to other companies.

Joining our team means joining the frontline of AI innovation, crafting the foundation for a rapidly unfolding, AI-powered business era.

What You'll Do

• Design, build, and support tooling, automation, and infrastructure to maximize the reliability, scalability, and performance of Navan Cognition.
• Proactively identify, mitigate, and resolve issues, leveraging AI-driven insights and automation where possible.
• Develop robust monitoring, alerting, and incident response strategies; ensure actionable observability across all critical systems.
• Drive best practices in CI/CD, Infrastructure-as-Code, environment provisioning, and disaster recovery.
• Collaborate closely with engineering teams to build, deploy, and maintain highly available services in production.
• Take responsibility for uptime, reliability, and the operational excellence of Navan Cognition.
• Help define and measure SLOs/SLAs to ensure world-class service delivery.
  
  

What We’re Looking For

• 3+ years in Site Reliability, DevOps, or related Infrastructure Engineering roles in 24/7 production environments.
• Deep experience operating, automating, and supporting distributed systems on AWS or similar clouds.
• Experience with Infrastructure-as-Code (e.g., Terraform, CloudFormation) and CI/CD tooling (e.g., Jenkins, Github Actions, etc.).
• Strong skills in Python, Bash, or comparable scripting languages for automation.
• Hands-on experience with observability stacks (e.g., New Relic, Grafana, CloudWatch, Datadog) and incident response.
• Familiarity with microservices architectures and patterns for resilience/scalability (e.g., throttling, retries, circuit breakers).
• Experience with common data stores (MySQL/RDS, DocumentDB, Elasticsearch, Redis).
• Working knowledge of Node.js/TypeScript backends (bonus: performance optimization and monitoring); experience with Java, Python, or Go is a plus.
• Interest or experience in applying AI for infrastructure automation, monitoring, or optimization (a strong plus).
• A collaborative mindset with strong communication skills, able to work independently and comfortably across teams and disciplines.
• Thrives in a fast-paced, high-growth environment and ready to tackle complex system challenges at scale.
• Data-driven, analytical thinker with the ability to dive into metrics, identify insights, and drive product improvements
• Startup-ready: thrive in fast-paced, ambiguous environments; bias for learning, action, and innovation
  
  

Navan About Us

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".