AI Implementation Manager

About Us – WECOMMERCE

WECOMMERCE is leading the AI revolution in customer service in Israel. As the exclusive partner of Notch – the world’s most advanced AI Agents platform – we implement solutions that replace human agents and deliver a next-level customer experience.

We already work with some of the largest organizations in Israel in communications, e-commerce, travel and more, redefining how customer service should look in the AI era.

About the Role

As an AI Implementation Manager, you will lead projects to implement the Notch system in client organizations – from the initial scoping stage through go-live, optimization, and ongoing maintenance. This role combines the ability to understand complex processes, work directly with clients, and translate service procedures into AI system configurations.

What You’ll Do

• Conduct in-depth client workshops to map service center structures and workflows
• Translate procedures and scripts into processes within the Notch platform
• Perform testing, adjustments, and optimizations to achieve high-quality, accurate responses
• Launch processes into production and continuously monitor service quality
• Troubleshoot issues, complete missing data, and expand coverage as needed
• Support integrations with client systems (CRM, ERP, etc.)
• Collaborate with Notch product and development teams on bug fixes and new feature development

Requirements

• Strong ability to analyze complex processes and translate them into technological workflows
• Excellent interpersonal skills and ability to work with senior stakeholders
• High attention to detail, organizational skills, and ability to manage multiple projects simultaneously
• Strong command of English (spoken and written)
• Experience in implementation projects / customer success / onboarding – advantage
• Experience and knowledge in customer service or call center operations – advantage
• Bachelor’s degree – advantage

Why Join Us?

Joining WECOMMERCE means helping redefine the future of customer service, working with leading brands, and being part of an ambitious and committed team building innovative solutions with real impact. This is a rare opportunity to be at the forefront of the AI revolution and actively change how large organizations deliver service to their customers.