IT Help Desk Technician

Job Title: IT Help Desk Technician
Company: Electra Power

We are seeking a dedicated and technology-driven Help Desk Technician to join our team. The ideal candidate will be responsible for providing first-level technical support to our employees, efficiently resolving a wide range of IT issues, maintaining seamless IT infrastructure operation, and ensuring smooth employee equipment management.

Key Responsibilities:
User Account Management:

• Create and manage user accounts in Active Directory.
• Administrate employee permissions and passwords on Active Directory.
• Manage, Configure and Apply GPOs.
  
  

• Utilize user request management systems to address and resolve employee issues and inquiries within defined SLA timelines.
• Manage employee assets, including both hardware and software.
• Provide clear and understandable support to non-technical staff.
• Document incident resolutions and maintain accurate service records.
  
  

• Troubleshoot and support hardware and software issues on desktops and laptops.
• Install and configure software and hardware components on computers.
• Configure networks and resolve related issues.
• Perform regular maintenance to ensure network security and integrity.
  
  

• Minimum of 2 years of experience in IT support roles is required.
• In-depth understanding of Active Directory management and user account administration.
• Experience with Windows OS operations and standard software applications.
• Basic knowledge of networking concepts, including TCP/IP and DNS.
• Strong problem-solving and analytical skills.
• Experience with help desk systems is a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are an advantage.
  
  

• Strong communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Ability to work independently as well as part of a team.
• Strong organizational skills and attention to detail.