Account Manager Team Lead

altshare – Leading the Equity Management Revolution!

At altshare, we provide cutting-edge solutions for Equity Management, Trustee Services, Stock Administration, and Compensation Plans. With over 3000 companies and organizations, 150 Venture Capital firms, and more than 70,000 beneficiaries worldwide, we are proud to be the industry leader.

Our products and services are powered by the altshare Platform, a comprehensive solution designed to meet the evolving equity management needs of founders and companies at every stage.

altshare is looking for an experienced, driven, and people-oriented Team Lead to head our growing Account Management team!

If you're passionate about client relationships, know your way around fintech or SaaS environments, and have a proven leadership track record – we want to meet you.

What You'll Do

• Lead and mentor a team of Account Managers to ensure exceptional client service and performance
• Oversee day-to-day team operations, workload management, and professional development
• Take ownership of client success: retention, satisfaction, and strategic growth
• Build and improve workflows, KPIs, and service methodologies
• Manage high-value and complex accounts directly
• Collaborate cross-functionally with Legal, Finance, Product, and R&D teams
• Serve as a strategic point of contact for key clients and internal stakeholders

Requirements

• 5+ years of experience in Account Management, Customer Success, or a similar client-facing role – at least 2 years in a team lead or managerial capacity
• Experience working with B2B clients – preferably in SaaS, fintech, or complex technical products
• Strong leadership and interpersonal skills – ability to inspire, guide, and develop others
• Excellent organizational and communication abilities
• Fluent in English – written and spoken
• Comfortable working in a fast-paced, agile environment with changing priorities