ProdOps

Paragon is a fast-growing cyber intelligence company making waves in the industry with its cutting-edge solutions.

Based in Tel Aviv, we are a young and innovative team driving technological advancements and transforming the way intelligence is delivered.

We are seeking a talented Product Operations Team Member to join our Operations Department. In this role, you will play a crucial part in our customer support efforts, delivering advanced technical solutions and ensuring exceptional customer experiences. Your expertise will directly contribute to customer satisfaction and operational excellence.

Responsibilities:

• Collaborate with the Network Operations Center (NOC) and Technical Account Manager (TAM) support teams to resolve complex technical issues.
• Investigate and troubleshoot intricate technical problems using logs, diagnostics, and user-reported data.
• Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides.
• Act as a bridge between customers and product development teams, conveying feedback and identifying trends.
• Consult with product managers on Product Requirements Document (PRD) approvals and feature acceptance
• Validate and approve releases from the R&D team for production deployment.
• Conduct in-depth root cause analysis of critical incidents, identifying systemic issues and recommending preventive measures.

Requirements

• Proven experience in a technical customer support role with a strong track record of resolving complex issues.
• Extensive technical expertise in Linux/Unix, Networking & Security, Docker/Kubernetes, and SQL
• Outstanding problem-solving skills
• Strong written and verbal communication skills
• Detail-oriented with excellent organizational abilities

Advantages

• Experience with Atlassian products
• Proficiency in scripting languages
• Knowledge of Continuous Integration (CI) practices
• Strong aptitude for collaboration in cross-functional teams
• Quick learning ability for new technologies