Customer Success / Delivery Director

About the Company

Gain is a new workforce layer, embedding intelligent AI Employees who think, act, and improve—so procurement, merchant and supply chain teams scale faster, spend smarter, and stay fully in control. Backed by a significant seed round, Gain partners with the world’s largest retailers and manufacturers to transform procurement and supply chain execution.

We are seeking a dynamic Delivery Director to join our team in Tel Aviv. As Delivery Director, you will lead enterprise deployments of Gain’s AI Employees, working closely with senior executives at global retailers and manufacturers. Your mission is to ensure customers achieve measurable value, from smooth onboarding to tangible business impact. This is a customer-facing leadership role requiring strong delivery expertise, executive presence, and frequent international travel.

• Lead enterprise deployments of Gain’s AI Employees, from kickoff to value realization
• Build trusted relationships with senior executives at global retailers and manufacturers
• Act as the main point of accountability for customer success and measurable outcomes
• Manage delivery timelines, resources, and stakeholder alignment across projects
• Travel internationally to meet customers on-site, ensuring strong partnerships and impact
• Collaborate with product and engineering teams to align customer needs with Gain’s roadmap
• Develop playbooks, best practices, and repeatable processes for scalable enterprise delivery
• Serve as an ambassador for Gain in front of customers, partners, and industry events

• 5+ years of experience in delivery, customer success, or business development roles in hi-tech
• Proven track record working with global enterprise customers (retailers/manufacturers a plus)
• Excellent communication and executive presence, with fluency in English (written & spoken)
• Strong project management and stakeholder management skills
• Willingness to travel frequently to customer sites worldwide
• Ability to thrive in a fast-paced startup environment
• On-site role in Tel Aviv

• Expertise in procurement or supply chain domains
• Additional language skills (Hebrew, German, Spanish, French)

Tel Aviv office (on-site) with frequent international travel