Customer Service Center Operator

Who Are We?

Spacecom (TASE: SCC) is a leading global fixed-satellite operator, delivering tailored, end-to-end communication solutions for the Media and Broadband industries. With our advanced AMOS satellite fleet, we provide innovative broadcast and broadband services that span Pan-European, Pan-African, Middle Eastern, Russian, and Asian regions, ensuring seamless cross-region connectivity.

Primary Responsibilities:

Are you passionate about customer service and technology, and have already had your first hands-on experience in both? Maybe our Customer Service Center Operator position is for you!

By providing reliable and agile technical support to Spacecom customers, including Tier-1 requests/issues via phone, e-mail, and CRM/internal ticketing system, you will be responsible for monitoring satellite networks and maintaining a high level of service.

• Monitoring, managing, and ensuring an uninterrupted and continuous services and operations for our clients using advanced and unique tools, procedures, and processes.
• Work closely with engineering teams.
• Continual improvement of customer processes through internal coordination, analysis, and reporting.
• Establish and maintain close and service-oriented relationships with our global customers.
• Provide remote assistance to customers with satellite link and network problems, identify the problem, and assist in resolving it.

• Solution oriented
• Excellent problem-solving abilities – independent, proactive
• Prioritizing and performing multiple tasks at the same time
• Proactive approach towards customers
• Possess good understanding of RF, IP networks and video technologies.
• Technical background in satellite communications and VSAT networks is an advantage.
• Fluent in French and English (additional Russian is an advantage).
• Capable of working in 24×7 shifts.
• Familiarity with “Salesforce” CRM system and practices.
• Excellent teamwork and cross-functional cooperation
• Service oriented and good communication and learning skills
• Requirements
• Fluent English, verbal and writing
• 2 years Experience in a customer success role or equivalent
• Technical oriented

• CCNA certification.
• Previous experience working with an ISP.
• Familiarity with firewall concepts and operation (Fortinet, Cisco, Checkpoint).
• Experience with VMware operations (creating VMs, configuring networks).
• Basic Linux skills (software installation, CLI).
• Knowledge of satellite-based internet systems.
• Familiarity with broadcast systems, video compression, streaming, and multiplexing.