Delivery Operations Associate

Role Overview

The Delivery Operations Associate works within the Delivery Operations team to achieve network KPI & budget targets within the Israeli Market. You are always looking for ways to enable continuous improvement in operational processes, and through clear ownership and strong engagement you ensure a smooth delivery experience for our partners. You will need to influence stakeholders across the business to achieve your desired outcomes, while functional SMEs will support you with global best practices. In addition to the day-to-day operations of the network, you support the execution of experiments to improve outcomes and occasionally support logistics projects.

You are someone who can simultaneously understand a broad set of logistics problems while having the ability to gain deep expertise on a number of technical areas. You are able to use large data sets to draw conclusions, while at the same time have a bias for taking action and making swift decisions. You are passionately committed to excellence, innately curious, deeply analytical, and operate with attention to detail.

Key Responsibilities

• Support the Delivery Ops Manager to improve network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and propose changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Supports the business with executing operational tasks that require immediate action
  
  

• High-level of comfort using data and analysis tools to derive actionable insights
• Ability to be simultaneously detailed-oriented while keeping the bigger picture in mind.
• Passion for driving positive results with a bias for action
• Ability to balance informed decision-making with critical-thinking with an “owners mindset”
• Fast-learner across a breadth of complex, sometimes technical, network tools.
• Passionate about the courier, customer and partner experience
• Excellent stakeholder management skills - proven ability to drive results in areas that aren't in your immediate responsibility. Ability to manage up and challenge the status quo.
• Strong communication skills to influence key (senior) stakeholders and a true interest in broadening your network within JET.
• Willingness to “roll up your sleeves” and work in the details; you thrive in a fast-paced work environment because rapid change and learning is exciting to you.
• Bachelor's Degree or equivalent work experience in quantitative fields such as Business, Engineering, Operations, Technology, Statistics preferably in the On-Demand Delivery industry.
  
  

• 1-2+ years experience with data and analysis tools
• Track record of driving operational targets, ideally in a digital-first environment
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis)