Support Team Representative (Israel)

We are:

Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

About the opportunity:

Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Tel Aviv headquarters. This is a great opportunity to join a growing Support Team in the FinTech industry.

If you are someone who thrives in a fresh, fun, and dynamic team environment, looking to grow in a long-term position - this could be the role for you!

What you will do:

• Address and solve customer issues through email, Slack, and Skype
• Cooperate with other online platform representatives
• Help customers with API integration to our gateway
• Build and maintain the transaction process
• Identify and document bugs and features
• Handle correspondence with merchants and various third parties
• Manual QA of integrations with our partners

Requirements:

• Advanced proficiency in one of the following languages: Chinese, Hindi, Japanese, or Korean- a must!
• Availability to work during weekends (including Shabbat)/holidays (from home)- a must!
• Experience in technical/customer support.
• Knowledge of tools, concepts, and methodologies of QA
• Familiarity with APIs (Application Programming Interfaces)
• Ability to analyze and interpret technical data and logs
• Ability to quickly learn and adapt to new features and innovations.
• Strong organizational, analytical, written, and verbal communication skills.
• Passion for troubleshooting and constant self-learning.
• Superb attention to detail.

A few of our office benefits & perks:

• Private chef for breakfast and lunch.
• Fully stocked kitchen
• Weekly happy hours
• Team events such as yoga classes, company trips, Sup
• Plus much more!

*CVs should be sent in English only*

What happens after you apply?

Our HR team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check out our website pages to learn more about us: https://bit.ly/zotacareers