Technical Support Representative (Tier 1)

🌟 Exciting Career Opportunity in Petah Tikva! 🌟

We are a dynamic technology company looking for a Technical Support Representative (Tier 1) to join our team. If you are driven by innovation and customer satisfaction, we'd love to hear from you! 

🔹 Role Overview:

- Delivering personalized, professional support to our international clients 📞

- Providing training and knowledge transfer on our cutting-edge communication solutions 🎓

- Building long-term customer relationships and ensuring an outstanding experience 🤝

- Directly contributing to product improvement and enhancing service capabilities 🛠️

- Leading initiatives to improve customer satisfaction 🌟

🔹 What We Offer:

- A modern office environment in Petah Tikva with hybrid work options (one day remote per week) 🏢💻

- Joining a dynamic tech environment with professional development opportunities and growth potential 📈 

🔹 Work Schedule:

- Full-time: Monday to Friday, 10:00-19:00 / 9:00-18:00

- Parent-friendly option: 8:00-15:00

🔹 Requirements:

- At least 1 year of experience in customer service and technical support

- Strong service orientation and effective communication skills

- Good technical orientation with the ability to handle objections

- Excellent interpersonal skills and the ability to work in a team

- Strong verbal and written communication skills

- Familiarity with the internet and digital marketing is a plus

- Experience with SaaS companies is an advantage