Head of Customer Success

 Company Overview

Sellence is an AI-powered, agentic B2C sales CRM that helps brands turn more leads into customers — through automated, one-on-one sales experiences at scale.

We work with companies selling high-consideration products — insurance, wellness, healthcare, legal, real estate, home services, and more — where consumers demand personal, consultative sales conversations before they buy.

Historically, it wasn’t possible to deliver this kind of B2B-style sales experience to millions of B2C leads — but Sellence makes it not only possible, but automatic.

Our platform enables brands to run personalized, human-like sales conversations 24/7, blending AI agents with live sales teams where needed. This hybrid approach drives more conversions, reduces CAC, and powers a faster, more intelligent revenue engine.

Over the past 4 months, we’ve doubled our client base and are on track to nearly double revenue. With tens of active clients and growing demand across industries, we're building the modern sales infrastructure for consumer businesses, where timing, personalization, and persistence are everything.

Backed by top-tier investors and operating in a rapidly evolving category, we’re entering our next stage of growth — and customer success will be a core driver.

Build and lead Sellence’s Customer Success organization—owning onboarding, success, enablement, and support—to drive adoption, retention, expansion, and unmistakable customer love.

• Build & Scale CS (Onboarding, Enablement, Support): design programs that deliver fast time-to-value and a consistently great experience.
• Retention & Expansion: Reduce churn, lift CSAT/NPS, and expand revenue through playbooks for upselling and cross-selling.
• Customer Workflow → AI Training: work with product and engineering to map each customer’s sales process end-to-end and translate it into AI agents that drive conversion and revenue.
• Data-Driven Playbooks: create repeatable, metrics-backed workflows (activation, adoption, revenue per conversation, health scoring); train and specialize teams against them.
• Vision & Operating System: set a long-term CS vision aligned to customer value and revenue growth; define the weekly operating cadence.
• Team & Culture: hire, coach, and develop a high-performance team; foster ownership, accountability, and excellence.
• Metrics & Ops: define and operationalize KPIs (e.g., time-to-first-conversion, activation %, adoption depth, response SLAs, GRR/NRR, expansion rate).
• Enablement: equip Sales & CS with the tools, knowledge, and skills to excel in a sales-focused environment (talk tracks, objection handling, ROI calculators).
• Voice of Customer: synthesize structured feedback and funnel insights to Product & Engineering to shape roadmap and quality.
• Cross-Functional Partner: work tightly with Sales, Product, Engineering, Finance, Marketing (and Compliance where needed) to unlock customer outcomes.

• Built/led high-performing CS orgs through early scale (0→1→N), ideally from ~$250K → $5M ARR or similar step-ups; comfort at pre-seed/seed stages.
• Deep SaaS craft—preferably serving B2C brands and high-consideration categories (insurance, wellness, legal, real estate, high-value e-commerce).
• Strong analytical operator: digs into metrics to spot patterns, risks, and opportunities; process-driven with crisp execution.
• Exceptional stakeholder management and cross-functional influence (C-level and frontline).

• Intellectually curious problem-solver; breaks down issues and proposes practical, leveraged solutions.
• Will roll up their sleeves while maintaining a strategic altitude.
• Highly collaborative; builds durable internal/external relationships with empathy and credibility.
• High integrity and ethics; aligned with Sellence values (ownership, pace, customer impact).
• Clear, adaptable communicator for both technical and non-technical audiences.
• Thrives in fast-moving, ambiguous environments; metrics-oriented decision-maker.

• Dan Comyns — Founder & Chief Executive Officer
• Aharon Avitzur — Founder &  Chief Technology Officer