Global Director of Renewals

Description

We are seeking a seasoned and strategic Global Director of Renewals to lead our team of Account Managers. This role is instrumental in driving subscription renewals and uncovering upsell opportunities that contribute to the long-term success and growth of our customer base. As a key member of our revenue leadership team, you will take full ownership of the global renewal lifecycle, ensuring our customers not only stay but expand their partnerships with us. This position requires a results-driven leader who excels at building customer trust, collaborating cross-functionally, and fostering a culture of excellence and accountability.

Location: Giv'atayim (Hybrid - 2x a week in the office)

Responsibilities

• Manage the Account Managers team
• Ownership of the subscription renewal process with existing customers.
• Meet and exceed renewal ratio targets.
• Identify upsell opportunities and maximize the customers' lifetime value.
• Developing strong relationships with customers, connecting with key business executives and stakeholders.
• Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
• Responding to customers’ requests for information about proposals and quotes.
• Develop business and technical proficiency with all solutions.
• Monitor customer satisfaction across service lines.
  
  

Requirements

Requirements:

• Bachelors’ degree in a related field.
• Proven work experience as an Account Manager Team Leader, Key Account Manager, Sales Account Manager, or Customer Success Manager.
• Proven work experience as a Team Leader, managing a team of at least 3 people
• Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
• At least 2 years of experience in B2B SaaS companies.
• Experience delivering client-focused solutions to customer needs.
• Excellent communication and presentation skills.
• Eastern Time Zone or Central Time Zone preferred.
  
  

Why Mend.io

Mend.io is redefining how modern organizations secure software, from open source and custom code to AI generated components. As the creators of the first AI Native AppSec Platform, we help global enterprises stay safe, fast, and compliant in an era of AI driven development. Our platform combines intelligent automation, deep risk visibility, and developer-first experiences, shaping the future of application security.

We are also committed to building an inclusive, empowering workplace. If you’re excited about this role but don’t meet every requirement, we encourage you to apply. Your perspective could be exactly what we need.

Our Culture

At Mend.io, we are building more than the future of application security - we are building a culture where diverse perspectives drive innovation. As we lead the way in securing AI powered applications, we believe the best solutions come from teams where everyone feels seen, heard, and empowered to thrive.

We are committed to a workplace rooted in respect, trust, and growth. That means supporting your development through mentorship, learning, and meaningful challenges, while also valuing flexibility and balance.