Consumer Insights Specialist

Join Adonis as a founding team member driving the ultimate customer experience. Your mission is to ensure our users love the app, get real value, and feel heard. This role goes beyond traditional customer support you’ll discover user needs, identify pain points, and help shape the product to fit the community’s expectations.

What You’ll Do:

• Engage directly with users to understand their needs and experiences.
• Collect and analyze feedback to identify opportunities for improvement.
• Collaborate with the founding team to translate insights into actionable product and feature enhancements.
• Ensure users are informed, empowered, and able to fully utilize the app.
• Track user satisfaction, adoption, and engagement metrics.

Who You Are:

• Passionate about creating exceptional user experiences.
• Curious, analytical, and able to translate insights into practical solutions.
• Social, approachable, and comfortable speaking with users directly.
• Strategic yet hands-on—you can take insights and make immediate improvements.
• Self-motivated, collaborative, and adaptable to a fast-paced, early-stage startup environment.

Details:

Full-time, Founding Team / Early-stage Startup

Location: Flexible / Remote or Hybrid