Operational Excellence Manager

Project Manager –Organization & Methods | Leading Retail Company

What you’ll do:

• Map existing workflows across various departments (Service, Sales, Logistics, Procurement, Finance, and more)
• Prepare high-level specification documents – processes, requirements, and technological solutions
• Lead cross-organizational process changes, collaborating with managers and teams
• Analyze data and KPIs to identify bottlenecks and improvement opportunities
• Ensure successful implementation and adoption of new processes

What we’re looking for:

• 3+ years of experience in process improvement or project management within a mid-to-large organization
• Strong knowledge of process mapping methodologies (BPMN, SIPOC, UML – an advantage)
• Proven ability to write high-quality business and technical specifications
• Excellent interpersonal skills and ability to drive cross-functional collaboration
• Experience with ERP/CRM/BI systems – strong advantage
• Background in implementing technological solutions – an advantage