IT HelpDesk

ActiveFence is seeking for IT HelpDesk

You will be working in a fast-growing, dynamic environment with cutting-edge technologies.

Responsibilities:

Maintain and improve the company’s systems infrastructure while focusing on security protocols.
Provide professional service and support for end users and colleagues in all ActiveFence sites.
Work on complex and escalated support issues.
Work in a fast and dynamic environment.
Create/terminate users and virtual working environments (onboarding/offboarding procedures and automation).

Requirements:

Must have:

At least two years of proven relevant experience in an IT support or Sys admin role
Hands-on experience and deep knowledge of ‘Google Workspace’ platform (G-suite)
Hands-on experience with troubleshooting and supporting MacOS and Windows 10/11 devices
English speaking and writing skills at a high level
Well-organized with close attention to detail
Ability to learn and implement new technologies.
Willingness to be available 24/7 (including weekends) when urgent requests emerge.
Service-oriented with good communication skills, both verbal and written

Advantage:

Experience working with Okta, InfiniPoint, and Jamf (the IT core systems) - a significant advantage
Experience working with AWS cloud platforms (ec2, s3, workspaces)
Familiarity with Network infrastructure and configuration

About ActiveFence:

ActiveFence is the leading tool stack for Trust & Safety teams, worldwide. By relying on ActiveFence’s end-to-end solution, Trust & Safety teams – of all sizes – can keep users safe from the widest spectrum of online harms, unwanted content, and malicious behavior, including child safety, disinformation, fraud, hate speech, terror, nudity, and more.

Using cutting-edge AI and a team of world-class subject-matter experts to continuously collect, analyze, and contextualize data, ActiveFence ensures that in an ever-changing world, customers are always two steps ahead of bad actors. As a result, Trust & Safety teams can be proactive and provide maximum protection to users across a multitude of abuse areas, in 70+ languages.

Backed by leading Silicon Valley investors such as CRV and Norwest, ActiveFence has raised $100M to date; employs 300 people worldwide, and has contributed to the online safety of billions of users across the globe.