Junior Account Manager

Ciklum is looking for a Junior Account Manager to join our team full-time in Tel Aviv, Israel.

Ciklum is an American company, founded in 2002, and with HQ in the UK. We are a leading global product engineering and digital services company that unites 4,000+ seasoned professionals globally on various projects in Cybersecurity, Retail, fintech, travel, sportswear, entertainment, and healthcare. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide. Ciklum’s Israeli branch has been a market leader for over 10 years, and is one of the most successful regions in the company.

About the role:

As a Junior Account Manager, you will be working with Mature as well as young startups in the Israeli market, and you’ll contribute to the Israeli region`s growth, working as part of our Account Management team.

Responsibilities:

• Manage a portfolio of clients
• Act as the first level of support for client escalations and work together with the Account Management lead and Regional GM to resolve problems and provide solutions
• Identify and manage engagement risks, flagging issues early to the Account Management Lead and working together on a resolution
• Drive initiatives across the whole Israeli client base, working closely with our local and global marketing teams, as well as global Product and Solutioning teams
• The role involves strong business development skills within existing accounts, identifying new contacts and opportunities among our Israeli portfolio companies, and taking an active role in generating growth for our Israeli region
• Work closely with the Account Management lead, technical and go-to-market teams at Ciklum, to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
• Your KPIs will be based on quarterly objectives
• Assist the Regional GM and the Account Management Lead with operational tasks related to the entire customer base and marketing activities in the region

Requirements:

• 1-2 years of experience in Customer Success / Field Marketing / Lead Gen / Account Management - Must
• Good Business Development skills - Must
• Field Marketing experience - Big Advantage
• Hi-Tech industry background and/or experience with Nearshore Outsourcing - Advantage
• Great communication skills
• A responsible, structured, and curious personality
• Analytical with the ability to build lasting relationships within SMB companies
• Team player with the ability to work with multiple teams within a diverse global organization

What`s in it for you?

• Your path to working with leading Israeli Hi-Tech companies
• A wealth of knowledge-sharing, training, and self-development opportunities
• Competitive salary and work conditions
• Cool and centrally located offices with a warm atmosphere, which creates good working conditions and environment
• Hybrid work: 2-3 days a week from the office
• Be part of a Global Sales organization in a fast-growing large international company

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Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.