Customer & Account Specialist- Oncology

Job Description

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide.

Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them.

Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

The Customer and Account Specialist is responsible for managing a territory of several accounts and key customers in it. Customer and Account Specialist should establish and improve relationship with variety of customers. CAS reports directly to CAM or BSM.

Key Responsibilities

• Identify key customers, define strategy and tactics to develop your territory
• Create and manage long-term relationships and partnerships
• Identify customer needs, create business opportunities and customer solutions
• Achieve/exceed sales targets and agreed KPI's of personal priorities
• Analyze territory and accounts sales, CLM dashboard, and translate them to action plans
• Organize and implement tailored made activities for your territory
• Implement and manage local projects
  
  

Requirements

• Degree B.A
• Previous successful experience of at least 1 year as sales representative - an advantage.
• High scientific level abilities
• Managing high level medical discussions
• Proactive "can do" attitude, strong analytical and customer facing skills
• Very high selling skills level
• Capable of creating and managing long-term relationships and partnerships
• Outstanding communication skills and flexibility
• Strategic thinking, planning skills
• Self-motivated with the ability to perform with a high level of independence
  
  

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Not Applicable

Shift

Valid Driving License

Hazardous Material(s)

Required Skills

Account Management, Account Management, Business, Business Opportunities, Business Strategies, Channel Partner Management, Customer Accounts, Customer Experience Management, Customer Partnerships, Customer Relationship Management (CRM), Customer Service Improvement, Customer Service Management, Customer Strategy, Customer Value Management, Inbound Phone Sales, Interventional Oncology, Lead Generation, Market Analysis, Oncology, Oncology Sales, Planning Process, Product Knowledge, Relationship Building, Revenue Maximization, Sales Forecasting {+ 5 more}

Preferred Skills

Job Posting End Date

09/17/2025

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  
  

Requisition ID R360659