Senior Technical Delivery Manager

Ownera is at the forefront of financial innovation, offering cutting-edge solutions that connect traditional finance with blockchain technology. Our flagship product, the Ownera Router, powered by the FinP2P protocol, enables seamless connectivity between institutions, blockchains, and legacy financial systems to unlock new opportunities in digital asset trading and tokenization.

Job Overview

We are seeking a Senior Technical Delivery Manager to join our delivery team and drive end-to-end product delivery and software integrations with banks and financial institutions. This senior role is responsible for ensuring seamless execution of cloud and on-prem deployments while collaborating with cross-functional teams across Technology, Product, and Sales.

The ideal candidate will have deep expertise and hands-on technical proficiency in software integration, financial services infrastructure, cloud/hybrid environments, They should excel at managing stakeholder expectations and driving execution in complex, regulated environments.

Key Responsibilities

🔹 Delivery & Project Management

• Lead project planning and execution, including timeline management, resource coordination, and milestone tracking use a range of project management and CRM tools to track progress, manage tasks, and document decisions.
• Support Agile methodologies and hybrid delivery models, including planning, standups, and retrospectives.
• Create and maintain Gantt charts, work breakdown structures, and timelines to ensure clear visibility of progress, dependencies, and risks.
• Provide regular status reporting to internal and external stakeholders, including executive summaries, key risks, and next steps utilizing your indepth business and technical know-how.
• Manage issue tracking and escalation processes, proactively identifying roadblocks and coordinating resolution paths.

🔹 Technical Delivery & Integration

• Lead complex end-to-end software integration projects with banks, payment providers, and financial institutions.
• Coordinate the deployment of integration environments, including:
• On-premise deployments at customer sites, collaborating directly with their IT and infrastructure teams
• Cloud deployments through internal DevOps teams using platforms like AWS, Azure, and GCP (e.g., submitting tickets)
• Assist with environment setup, configuration, access provisioning, and infrastructure readiness.
• Create and execute test plans tailored to each integration, validating business logic, data integrity, and technical behavior.
• Conduct deep testing through both manual techniques and tools (e.g., Postman, custom test scripts, observability dashboards), covering APIs, UIs, and data flows.
• Troubleshoot functional or technical issues and work closely with engineering teams to resolve them.
• Deliver feedback to Product and Engineering teams on platform supportability, usability, and field experience.
• Author and continuously improve internal and external documentation, including:
• Deployment manuals and configuration guides
• API walkthroughs and technical references
• Business-technical use case explanations
• Training materials and onboarding collateral
• Work closely with technical and business stakeholders globally, across internal and external teams.

🔹 Support & Issue Management

• Act as a first-line and advanced support escalation point, providing both technical and business-facing support.
• Triage support tickets, assessing severity, business impact, and appropriate routing.
• Investigate complex issues using logs, metrics, monitoring tools, and platform diagnostics.
• Route issues to the appropriate internal teams (e.g., Dev, QA, DevOps, Product) with sufficient technical context.
• Coordinate with external software vendors and customer engineering teams to drive resolution.
• Maintain documentation and knowledge base articles to ensure scalable and effective support processes.
• Identify recurring issues or customer pain points and report them to influence roadmap and quality efforts.
• Contribute to internal improvement efforts, including DevOps practices, observability, monitoring, and operational tooling.

Key Requirements

• A highly motivated, technical and detail-oriented support engineer, able to work autonomously with minimal direction, passionate about learning new things and taking on new challenges
• 5+ years of experience leading complex software integration projects
• Work directly with medium to large size clients abroad and/or are intentional organizations, preferable both business and technology oriented contacts
• Proven expertise in cloud (AWS, Azure, GCP) and on-premises deployments.
• Strong background in API integrations, cloud architecture and DevOps
• Strong stakeholder engagement and communication skills, with the ability to bridge technical and business needs
• Proven track record of driving execution, ensuring projects are delivered at scale with impact
• Strong communication, collaboration, and documentation skills
• Experience with supporting a mixed operational model which includes SAS/managed services vs. on-prem model for B2B mid-sized to large global client organizations
• Support infrastructure using Linux/Kubernetes based implementations, with basic understanding of devops concepts a must
• Understanding how to support a distributed infrastructure that involves complex technical workflows that are accessible and initiated via varying and numerous API calls, and that connect to client/vendor heterogenous technologies
• Experience in various manual testing of API (e.g., Postman) and troubleshooting analysis tools (Grafana)

A plus:

• Be able to write scripts in languages such as nodejs, python, etc. is an advantage
• Understanding the world of bitcoin, blockchains, and financial trading platforms a big plus
• Experience in FinTech and/or banks and financial institutions

Why Join Us?

🚀 Opportunity to lead high-impact, cutting-edge projects in a fast-growing organization.

🌍 Work in a dynamic fintech environment, collaborating with top-tier banks and financial institutions.

💡 Influence the technical strategy and roadmap for Ownera’s products.

💰 Competitive salary, benefits, and career progression opportunities.

🏡 Remote flexibility and international exposure.

If you are passionate about connecting traditional finance with blockchain technology and have a knack for delivery, project management, and technical problem-solving, we would love to hear from you!