Technology & Security Lead

About WeWork

At WeWork, we provide inspiring and flexible workplace solutions to help businesses – small, medium or large – thrive. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Role

WeWork is currently seeking a Technology & Security Lead for its Building Operations team. This role will work directly with the local WeWork teams.

As a Senior Lead on the end user support team, you will provide AV, applications, Corp Tech, and basic network infrastructure support solutions uniquely tailored to our corporate employees. In addition, you will manage WeWork Israel physical security & security systems (hardware and software). Using your knowledge and skills, along with internal documentation, you will diagnose issues, design, plan, and implement a resolution in a timely and appropriate manner. You’ll have the opportunity to work either independently or with your team and auxiliary support teams to deliver high-impact solutions that are reliable, scalable, and easy to understand. A successful Senior Lead identifies areas of improvement for the team, thrives under fast-paced, high-pressure environments to ensure employees' & members' needs are met.

In this role, your responsibilities will include, but won’t be limited to:

Technology Responsibilities:

- Provide prompt, white-glove AV and technical support to all WeWork employees & members

- Administrator for several enterprise and SAAS applications

- Able to support and troubleshoot Apple and Lenovo hardware in addition to HP printers or work with vendors for resolution

- Leverage existing, emerging, and innovative Audio Visual technologies to enhance, improve, and streamline existing End User Support Technology processes

- Ensure the privacy, integrity, reliability, and security of technology resources used by employees

- Maximize the working efficiency of employees through various means, such as documentation and user education

- Reading and interpreting room diagrams with respect to AV setups.

- Own monitoring and triage of all AV-related requests and tickets for WW’s Corporate AV systems

- Troubleshooting AV equipment when there are technical questions or problems related to A/V equipment and identifying appropriate solutions.

- Serve as on-site AV support for meetings and/or events

- Provide basic instruction on the operation of AV equipment to employees as necessary.

- Provide hands-on support with network issues by working in coordination with auxiliary support teams within the organization (Network Engineers, AV)

- Troubleshoot LAN & Wi-Fi network issues at WeWork’s locations

- Take part in projects and initiatives to proactively prevent any future downtime for end users

- Conduct requirements gathering sessions with enterprise-level members to discuss IT, AV, and Security requirements and offer sound technology solutions

Security Responsibilities:

- Manage WeWork Israel physical security & security systems (hardware and software)

- Ensure we are following industry best practices as it relates to physical security systems.

- Provide pre-opening, opening and post-opening support for all WeWork Israel locations around security-based systems.

- Manage the corporation with the local hardware (S2&CCTV) vendor

- Assist in the direction of internal teams developing WeWork based software and hardware as it relates to securing people and our spaces.

About you

We’d love to hear from you if you have:

- 2+ years of experience supporting employees in a multi-OS environment (MacOS, iOS, Windows 10, Android OS, Chrome OS) - Advantage

- 1+ years of experience working in a client-facing consulting role - Advantage

- Ability to explain complex technical problems in a non-technical way

- Ability to maintain a level head and make business-focused decisions under pressure - you will be communicating with ALL levels of employees in this role

- Excellent communication and service delivery skills with an emphasis on stakeholder management & reporting

- Experience with JIRA, Salesforce Service Cloud, Google for Business, OKTA, AirTable, etc

- Expertise with AV/VC equipment setup and event support, including cameras, microphones, speakers, projection systems and large format displays

- Strong analog and digital troubleshooting skills that include an understanding of signal flow, signal routing, network topology and network addressing

- A basic understanding of Networking concepts - IP addressing, VLAN familiarity, Wi-Fi connectivity/basic troubleshooting

- Experience working within a IT/Network closet (IDF/MDF) is a plus and be able to identify network equipment (switches, firewalls, ISP equipment, AV equipment)

- Ability to maintain a flexible schedule for potential local travel

- Broad knowledge of low voltage infrastructure, systems networking, telecommunications, audiovisual design and electronic security.

- Understanding of network architecture and information security compliance

- Proficiency in reading and interpreting floor plans, technical drawings and specifications

- A team collaborator, clear communicator, prudent risk-assessor, and effective motivator

- Committed to continuous improvement and optimizing productivity

If this sounds like you, please do submit an English version of your CV/Resume.

Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.