IT Helpdesk Administrator

💡 Who We Are

Hi there! We're Carbyne, and every day, we're on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we're building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we're innovating life-saving solutions for over 400 million people worldwide

Are you ready to make a difference with us? Let's do this!

🚀 About the Role

We are seeking an experienced IT Helpdesk Administrator to join our global IT team. This person will be the first line of support for internal users, ensuring smooth operation of our systems and services. You'll be responsible for managing and supporting a hybrid environment that includes Azure Active Directory, Entra ID, Google Workspace, Windows, macOS, network routing/switching, and SaaS tools.

You will also help develop and implement policies, automate processes, and improve employee experience across the technology lifecycle—from onboarding to offboarding.

🎯 Here's What You'll Be Doing

• Serve as the first point of contact for internal IT support via helpdesk system (tickets), Slack, or email
• Manage user access, provisioning, and lifecycle in Microsoft Azure AD / Entra ID and Google Workspace
• Administer and support devices running Windows and macOS using MDM tools (e.g., Intune, Jamf)
• Troubleshoot and maintain network infrastructure (routing, switching, VPN) across office and remote environments
• Support Zoom, Google Meet, and other collaboration technologies
• Monitor and respond to endpoint protection alerts; escalate as needed
• Collaborate with security and engineering teams on audits, compliance, and device posture controls
• Assist in onboarding and offboarding processes, ensuring timely account setup, asset provisioning, and access revocation
• Maintain asset inventory and documentation of IT procedures and systems
• Identify recurring issues and proactively recommend solutions or automation
  
  

• 3+ years of experience in an IT Helpdesk or IT Support Administrator role
• Strong hands-on experience with:
• Microsoft Azure Active Directory (AAD) and Microsoft Entra ID
• Google Workspace administration
• Windows 10/11 and macOS troubleshooting and configuration
• Routing and switching fundamentals (Cisco, Ubiquiti, or equivalent)
• Device management tools such as Intune, and Mac equivalent
• Office 365, Slack, Zoom, Monday.com
• Proficiency with endpoint security tools and identity access management
• Familiarity with VPN, DNS, DHCP, VLANs, and Wi-Fi troubleshooting

• Highly responsive and able to prioritize across competing needs
• Excellent written and verbal communication skills
• Analytical and methodical troubleshooting mindset
• Security-minded with strong attention to detail
• Comfortable working in a fast-paced, globally distributed environment
• Experience supporting or scripting in PowerShell or Bash
• Familiarity with Okta or other SSO/IdP solutions
• Exposure to ticketing platforms (e.g., Jira Service Management, Zendesk)
• Experience in a startup or tech company with a remote-first or hybrid environment