Customer Support Representative

📍 Location: Tel Aviv, Israel

🕒 Employment Type: Full-Time

We are a fast-growing Fintech company based in Tel Aviv, providing a cutting-edge and dependable financial services that make global transactions effortless. 

We are looking for a Customer Support Representative who is fluent in both Hebrew and English and is passionate about delivering exceptional service to our clients.

Responsibilities: 

- Provide support to existing clients via phone, email, and live chat. 

- Listen attentively to customer inquiries and concerns, offering timely and effective resolutions in line with company policies. 

- Accurately document customer information to create, update, or adjust accounts. 

- Offer feedback and suggestions to improve support processes and customer experience. 

- Recommend relevant products and services based on client needs.

- Follow communication procedures, guidelines and policies

- Teamwork skills to collaborate with representatives and coworkers in other departments.

- Follow established communication procedures, guidelines, and policies. 

- Collaborate with team members and other departments to resolve complex issues.

Qualifications:

- Proven experience in customer support or client service roles.

- Proficient in Microsoft Office (Word, Excel) and general computer applications.

- Excellent interpersonal and communication skills.

- Ability to remain calm and composed in a fast-paced, high-pressure environment.

- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.

- Team-oriented mindset with a proactive approach to problem-solving.