IT Helpdesk and Systems Specialist

Overview

We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.

Key Responsibilitie

s🛠️ IT Suppor

tServe as the first point of contact for end-user technical support across hardware, software, and network-related issues

.Troubleshoot and resolve incidents related to

• :Windows and MacOS - Hardware and softwar
• eOffice 365 and Google Workspace platform
• sPeripheral devices (meeting rooms, end-user equipment, etc.
• )Provide remote and in-person technical assistance to employees
• .Manage help desk ticketing system, ensuring timely resolution and communication

.🖥️ Systems Administration

• Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations
• .Manage device fleet through Jamf & Intune
• .Ensure endpoint security compliance and OS patch management
• .Monitor system health, performance, and capacity planning
• .Participate in system upgrades, maintenance, and documentation
• .Create automations and improve processes

.Requirement

s✅ Must-Hav

e5+ years of experience in a combined IT support and system administration role

.Hands-on experience with

• :Microsoft Office 365 (Entra, Exchange, OneDrive, SharePoint)
• .Google Workspace (Docs, Drive, Admin Console)
• .IT hardware troubleshooting (desktops, laptops, peripherals
• )Proficiency in Jamf or similar MDM/EMM solutions
• .Strong analytical and problem-solving skills
• .Experience with scripting (e.g., PowerShell, Python, Bash) for task automation and reporting
• .Excellent communication and interpersonal abilities

.💡 Nice-to-Hav

• eExposure to ITIL best practices and ticketing systems (e.g., Jira)
• .Knowledge of networking fundamentals
• .Experience with vendors & purchases