Programs & Operations Manager

About The Role

We are seeking a brilliant and highly motivated Programs & Operations Manager to join our team at monday.com. This role requires someone who is not only extremely process-oriented but also possesses an understanding of business metrics and has experience working on complex projects and delivering results. The ideal candidate will be a self-starter who thrives in a fast-paced environment and can get things done efficiently, while maintaining a positive attitude and ability to adjust to changing priorities. This role lives within the newly-formed CCO (Chief Customer Officer) Organization and will report into the CCO Strategy and Operations team.

Responsibilities

• Drive complex and strategic programs end-to-end from initiation to completion
• Be accountable for the KPIs behind the programs & projects within the candidate’s portfolio
• Analyze data and business metrics to drive insights and inform decision-making
• Prioritize and manage tasks, initiatives, and projects with a focus on urgency and impact
• Develop and maintain comprehensive monday boards to manage complex processes (which the candidate will establish)
• Communicate effectively with team members and stakeholders , striving always for collaboration and servant leadership
• Act as a liaison between different departments, ensuring seamless coordination
• Raise risks, track milestones, and proactively report on status of programs and tasks
  
  

• 5+ years experience in managing a similar position - PMO/ Project manager/ Business operations/ Revenue Operations
• Excellent English
• Bachelor's degree in a relevant field
• Passion and ability to lead cross-organization processes, from initiation to full execution and follow-up, with multiple interfaces globally.
• A highly independent way of work, yet a great team player!
• Experience working with senior managers and understanding their needs
• Familiarity with sales operations, SaaS organizations, data & analytics.
• Thrives in a fast-paced environment.
• Experience working in global companies.
• Strong analytical skills, with the ability to interpret and leverage business metrics to drive insights and inform decision-making processes.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas effectively
• Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
• Self-motivated and proactive, with a demonstrated ability to take initiative and drive projects to completion.