Service New Product Expert

What we are looking for:

Our Global Business Group at Nova is looking for a New Product Service Expert located at Israel. You will interact with different departments of the company

such as R&D, Engineering, Production. You will support our systems at the customer site in a professional manner.

The New Product Service Expert will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

What will you be doing:

• Service focal for all of PLC products.
• Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
• Focal for knowledge transfer between PD NPI to sustain product expert.
• Lead service ability needs per product life cycle for SW & HW.
• Lead routines for service NPI to allow a full alignment environment with the project’s stakeholders.
• Lead Leeson learned post installation – including implementing any improvements on service documents and field.
• Participant in service feedback per DFS (feedback & final report release) & Beta (knowledge transfer & support).
• Tech advisor to service sustain group for high priority/escalation.
• Participate in technical and non-technical forums relates to the product

Requirements:

• B.Sc. in Electronics/Mechanical Engineering or equivalent - Must
• Minimum 3 years as Tier-3/4 Support Engineer
• Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers - an advantage
• Excellent troubleshooting skills
• Excellent Presentation skills
• Excellent level of English - both spoken and technical
• Previous proven experience working with NPI/global customers
• Ability to work independently
• Proven knowledge in SEMI E10, SPC, TRIZ, structured problem solving, DOE and data analysis an advantage
• Ability to travel 30% of the time
• Proven System deployment knowable on large scale - an advantage

That special something you bring in:

• Ability to work under demanding timelines
• Proactive with a hands-on approach
• Self learner and work independently
• Ability to work cooperatively in a team environment with positive attitude

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [email protected]