Senior Technical Support Engineer

About Boomi And What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

We seek a customer-focused Senior Technical Support Engineer to join our dynamic support team in Israel!

As a Senior Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.

This position is part of Boomi following its recent acquisition of Rivery, a cloud-based DataOps platform. While now under Boomi, the role remains within Rivery’s team, working closely with our experts in data integration and automation. You can read more about the acquisition here.

Please also note that this is a hybrid office role where you will work 3 days per week from our Ramat Gan, Israel office; and 2 days from home.

In this role you will:

• Develop a deep understanding of boomi's data integration platform, staying up-to-date with new features and enhancements
• Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
• Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
• Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
• Assist in conducting product training sessions for clients, empowering them to utilize boomi's platform efficiently.
• Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
• Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.
  
  

• 4+ years of experience as a Support Engineer within a technology or data-centric environment.
• Demonstrated strong understanding of databases and data structures, including proficiency in SQL query writing.
• Experience with SaaS technical and data products, as well as familiarity with data operations spaces such as ELT and data orchestration.
• Outstanding problem-solving abilities and analytical thinking, suitable for a fast-paced and team-oriented environment.
• Excellent communication skills, with fluency in English and Hebrew- both in written and verbal forms.
• A strong eagerness to learn new technologies and frameworks.
  
  

• Practical experience in working with APIs, preferably using tools like Postman.
• Knowledge of Python or other scripting languages