Backend team lead

The company is a startup in the Generative AI space, developing multiple NLP- and ML-based products that create a personalized AI-driven customer service experience. The platform enables companies to improve their end-customer support by integrating with existing support systems (e.g., chat) and guiding representatives in real-time on how to respond. It also generates insights from conversations, helping companies understand customer feedback and improve brand perception.

The company is located in Tel Aviv, operates a hybrid model with three work-from-home days per week, and employs 50 people.

Responsibilities:

• Manage a team of 5–8 employees, including Full-Stack developers, Backend developers, DevOps, and QA
• Report directly to the CTO
• Oversee the development and delivery of AI-driven customer service products
• Participate in hands-on development (~50%), varying according to project needs
• Ensure high-quality code and adherence to best practices in Python, Cloud, and Microservices
• Collaborate with cross-functional teams to align product development with business goals
• Mentor and support team members in technical and professional growth
• Tech Stack: Python, AWS, Docker, Kubernetes, PostgreSQL, MongoDB, Elasticsearch, Microservices

Requirements:

• 6+ years of software development experience
• 4+ years of managerial experience
• Strong experience with Python
• Hands-on experience with Cloud environments (AWS, GCP, or similar)
• Experience with AI/ML products – advantage