Customer Success Knowledge Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software”. Wouldn't it be amazing if you could join us in our journey?

At JFrog, self-service is a top priority, sponsored directly by company Leadership. Content and Self-Service are at the core of JFrog Customer Success strategy, both internally for our team and colleagues and externally for our customers.

As a Customer Success Knowledge Manager in JFrog you will...

• Transform the way content is presented to our customers by implementing innovative solutions in our Help Center
• Manage and direct the creation of professional and creative content
• Work with the team’s researchers to measure content effectiveness, set targets, and if necessary revise content until user targets are met and engagement increases
• Work with the team’s developers to automate publication and validation processes
• Interact with JFrog customers to better understand how they use JFrog content
• Foster a culture of knowledge-sharing, contribution, and transparency
• Build relationships and identify partners across the organization to help promote a “knowledge everywhere” approach
  
  

• B.A or M.A in relevant fields - must
• Proven writing skills - must
• 2-4 years in a Knowledge Management or related roles - must
• Successful experience in innovative thinking and risk-taking - must
• Content Strategy development experience - must
• Creativity, innovation, and execution skills: proven record of driving new and innovative solutions from start to finish - must
• Experience in working with web interfaces (HTML, Javascript) - must
• Technical Writing experience - advantage
• Experience in designing content navigation experience - advantage
• Experience in working in or with a customer success organization - advantage
• Experience in working with Content Delivery Platforms (Zoomin/Fluid Topics) - advantage
• Experience working with authoring tools (Paligo, Author-it, Salesforce Knowledge) - advantage
• Training materials development in DevOps or SaaS - advantage