Information Technology Support Technician

Join one of Israel’s largest and most successful automotive companies, known for its innovation, nationwide reach, and commitment to exceptional customer service.

We are looking for a professional and service-oriented IT Support Technician to provide high-quality technical assistance to our employees.

What You'll Do:

• Provide courteous and patient telephone support and remote technical solutions to employees

• Troubleshoot software and hardware issues in a Windows environment (desktops and laptops)

• Install, configure, and maintain Windows 10/11 operating systems

• Connect computers to wired and wireless networks

• Install and configure peripheral devices such as monitors, printers, scanners, and multimedia equipment

• Perform software installations and ongoing maintenance of workstations

• Document incidents and actions in the ticketing system

Qualifications:

• Previous experience in technical support for end-users – face-to-face and/or over the phone

• In-depth knowledge of Windows 10/11 operating systems

• Experience in software installation and troubleshooting for computers and peripheral equipment

• Basic networking knowledge (including wireless connectivity)

• Strong customer service orientation, positive attitude, patience, and ability to work with diverse users

• High sense of responsibility, organizational skills, and ability to manage multiple tasks simultaneously

Additional Info:

• Full-time position