Resident Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Resident Engineer

Location: Tel Aviv, Israel

About The Position

Reporting to the Service Delivery Manager, this is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer (RE) will be required to develop and maintain an expertise on the products deployed within the customers’ network.

The Resident Engineer will be member of a technical team including colleagues from the Professional Services and Advanced Services organizations.

Responsibilities

This is a full-time job position located on-site either at the customer or Juniper location, that requires strong commitment and dedication to customer success. On-site technical support to the customer may require the Resident Engineer:

• To hold design and information gathering workshops with the customer to understand the customer’s existing network design and technical requirements of new network designs;
• To understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable;
• To carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network;
• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network;
• To troubleshoot equipment and network problems and to assist JTAC with technical cases through to problem resolution;
• To perform network optimization and configuration reviews;
• To produce a written summary report of the status of equipment and network problems on a regular basis to the customer;
• To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried;
• To hold knowledge transfer workshops for the customer’s design, implementation and support personnel to configure and operate the Juniper Networks products;
• To assist the customer to develop Network Operating and Equipment Operating Procedures;
• To peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
  
  

The Resident Engineer will be expected to develop secondary skills in other products and solutions in the Juniper product portfolio.

Minimum Qualifications

Minimum 2 years experience providing implementation and technical support of networking products (routers switches, security) in WAN and LAN environments. The ideal candidate for this role must be able to demonstrate the following credentials:

• A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:
• TCP/IP fundamentals
• IP sub-netting and super-netting and hierarchical routing principles
• Routing protocol operation (OSPF, IS-IS, MPLS, RSVP, IPv6, and BGP)
• Routing policies at BGP peering points
• VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
• Detailed technical experience in the installation and operation of switches and IP routers.
• Experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration, design and product issues;
• Previous experience with Juniper Networks products (MX, PTX, EX, QFX, SRX devices) and JUNOS software.
• Comfortable with Linux or other UNIX implementations, with scripting skills;
• Strong Interpersonal skills. Ability to work in a diverse, multicultural team;
• Strong organizational and time-management skills. Ability to work efficiently on multiple projects and under pressure;
• Strong communications skills; ability to clearly articulate findings in written and verbal communications targeting different audiences: technical and non-technical, staff and management;
• Fluent in Hebrew and English (speaking, reading and writing).
  
  

Preferred Qualifications

The following credentials are strong plus for this position:

• Juniper Networks Technical Certifications: JNCIP or JNCIE;
• Previous experience in network design, installation and deployment with MX, EX, QFX, PTX, in a Service Provider or large enterprise environment;
• Automation/scripting skill;
  
  

Additional Skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job

Engineering

Job Level

TCP_02

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