Sr Staff AI Research Lead

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As the Sr Staff AI Security Engineer at ServiceNow, you will play a critical leadership role in shaping the future of AI security across the company’s GenAI initiatives. Reporting directly to the Director of AI Security, you will lead the formation and growth of a high-caliber AI security research team focused on discovering, analysing, and mitigating risks unique to large language models (LLMs), generative AI, and other advanced ML technologies.

You will act as the company’s foremost subject matter expert in AI/ML security, driving both strategic direction and technical depth. Your work will directly influence the secure design, development, and deployment of ServiceNow’s AI-powered products. You will guide engineers and AI practitioners in implementing robust protections, and collaborate across the business to embed AI security principles throughout the MLOps lifecycle—from research to production.

Key Responsibilities

• Build, lead, and mentor a specialised AI security research team to investigate vulnerabilities and emerging threats in GenAI systems.
• Serve as the primary thought leader on GenAI risks at ServiceNow—identifying attack vectors, modelling threats, and proposing effective mitigations.
• Develop and oversee research programs focused on adversarial machine learning, model abuse, LLM jailbreaks, data poisoning, privacy leakage, and other key AI security domains.
• Direct the AI Security engineering and applied AI team members in developing security tools, processes, and safeguards for model development, training, deployment, and runtime.
• Act as a technical advisor to product, platform, and engineering stakeholders on secure AI architecture, safe LLM integration, and responsible AI practices.
• Represent ServiceNow in external forums, publications, and conferences as a thought leader in the AI security field.
  
  

Qualifications

To be successful in this role you have:

• 10+ years of experience in security research, with a strong emphasis on AI/ML, GenAI, or adversarial systems.
• Ph.D. or M.Sc. in relevant field
• Proven ability to lead and mentor security research teams in high-impact environments.
• Deep understanding of large language models (LLMs), Agentic AI, transformer architectures, associated attack surfaces.
• Demonstrated experience influencing secure development lifecycles (SDLC/MLOps) with tooling, automation, and policy.
• Excellent collaboration skills, with a track record of working across cross-functional teams in research-driven environments.
• Strong publication or presentation history in AI/ML security or related fields (e.g., OWASP, USENIX, IEEE S&P, Black Hat, NeurIPS, DEF CON) - Preferred
  
  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.