Technical Support Specialist

Location: Haifa Type: Full-time

About Us

At Mechanical Devices, we design and build advanced thermal systems for the semiconductor industry. We’re looking for a Technical Support Specialist to join our team.

Requirements:

· Excellent interpersonal and customer service skills.

· Ability to explain technical issues to technical and nontechnical employees and customers.

· Strong analytical and problem-solving skills.

· Proficient with Microsoft Office Suite or related software.

· Proficient with or the ability to quickly learn an array of TCU hardware and software.

· Bachelor's degree in engineering or related field preferred.

· Experience in customer technical support highly preferred.

· English level – Full Professional or Native.

· Driving license

· Working under stress

· Ability to suggest and take action using internal/external resources

· Travel ready (Ability to travel at least 25% of the time to customer events)

Responsibilities:

· Identifies, investigates, and resolves users' problems with computer software and hardware.

· Fields support calls, chat, email, and/or other communication from users.

· Replacement of parts and hardware repair onsite.

· Consults with users to determine steps and procedures taken to identify and resolve the problem.

· Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

· Collaborates with other staff to research and resolve problems.

· Arranges service to repair or replace defective products.

· Performs other related duties as assigned.

· Takes actions to resolve services cases on assigned territory

· Follows internal rules and work flow, keeps information updated internally

· Responsible level of service in assigned territory