Customer Service (Remote, Full-Time)

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 230 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.

This is a full-time position (5 shifts per week-remote) customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.

Responsibilities:

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
• Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
• Build sustainable relationships and engage Daisy Community members by “going the extra mile”
• Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
• Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
• Coordinate the scheduling of appointments, including vendors, as necessary
• Assist Account Management team in building and maintaining relationships
• Meet personal, department, and, company KPIs/OKRs
  
  

• Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
• Customer service or hospitality experience
• Able to work a flexible schedule including (Days, evenings, weekends & holidays)
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experienced with juggling multiple communication channels (inbound calls, chats, and emails)
• Experience with, Zendesk, Google Suite, or related tools (is a plus)
• Ability to learn new systems and platforms
  
  

• Morning shifts
• Evening shifts
• Weekends
• Holiday shifts