Core Lab account manager and product specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

In an account management role, the selected candidate will play a critical role in driving maximum value within our Core Lab accounts, taking full ownership of client retention and account development.

Upon joining Roche Diagnostics, the Account Manager will adopt key stakeholder relationships with a portfolio of customers and be responsible for identifying upsell opportunities and ensuring targets and satisfaction levels are met

This is a field-based role.

In this role you will:

• Utilize competitive, customer, and product knowledge to establish competitive barriers to market penetration by positioning Roche Professional Diagnostic's solutions
• Assist customers in achieving defined business/technical and personal goals. These responsibilities will include pre & post analysis review
• Deliver tailored presentations specific to customer needs incorporating the outcome data from the various process analysis
• Conduct system demonstrations & presentations where applicable; Road Shows etc
• Contact new and existing customers to meet and exceed sales objectives in targeted accounts, by developing new business, growing existing business, maintaining customer relationships and troubleshooting customer problems. This includes identifying and developing strategic account plans, developing and delivering the differentiating message and quantifiable economic value for products and services, selling the primary differentiation of Roche products, overcoming and managing objections, and negotiating to obtain sales
• Demonstrate in-depth knowledge of product line and have a more in-depth knowledge of other products and services
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
  
  

• Bachelor's Degree in Science, Applied Science or business management in healthcare
• At least 4 years of commercial experience in the diagnostics field, preferably in the Core Lab segment
• Strong relationship building skills
• Biochemistry lab dynamics experience
• Highly desirable Project Management Skills with the ability to problem solve and drive outcomes inter-departmentally for the customer
• Excellent verbal and written communication skills
• Strong presentation skills with value based selling confidence
• Outstanding computer-based skills.
• Able to work with minimal supervision
• May be required to be available for standby work (after hours) occasionally