Technical Support Specialist (E-commerce industry)

Important:

Please do not apply if your most recent position did not involve providing technical support to e-commerce businesses.

We’re Flashy, a leading SaaS platform for eCommerce businesses, offering advanced tools such as customer club management, email and SMS marketing, popups, and more.

• Full-time
• Sunday–Thursday, 9:00–18:00
• Remote only

What You’ll Do?

• Provide technical support to B2B clients via email and video calls
• Troubleshoot issues and guide clients through solutions
• Deliver training sessions on the platform’s features
• Collaborate closely with internal teams to resolve client issues

Requirements:

• 1–3 years of hands-on experience in technical support at a SaaS company – must involve providing support to e-commerce businesses
• Your most recent role must have been at a company that provided services to e-commerce businesses (mandatory)