Production Operations Lead

For many of us, there’s that one podcast we never miss—and video content is a daily habit, whether for work or play. But few truly understand the effort behind the scenes. At Riverside, we do. That’s exactly why we built an AI-powered platform that helps creators, podcasters, marketers, and teams at brands like Netflix, Disney, Google, and Microsoft produce high-quality content with ease.

Our technology streamlines the entire content creation process—from idea to professional-grade output—without the need for expensive equipment or external production services. The secret? AI-driven tools that automate traditional production roles like editing, directing, and design, making studio-level content possible at the click of a button.

About The Engineering Team

We’re a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practical—no overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, you’ll fit right in.

On your day to day

We’re now looking for a hands-on Production Operations Lead to take ownership of the health, visibility, and reliability of our production systems. You’ll build and scale the monitoring infrastructure and processes, incident response processes, and service ownership models that enable engineers to ship quickly and safely. Working closely with the VP of R&D and collaborating across platform and product teams, you’ll drive how we operate in production, ensuring our systems are resilient, observable, and ready to scale with us.

Requirements:

What Will Make You Stand Out

• 5+ years of experience managing production environments at scale (as SRE, DevOps, Production Engineer, or similar)
• Deep knowledge of monitoring and observability stacks (e.g., Datadog, Prometheus, Grafana, ELK)
• Experience running or building incident response and on-call programs in a 24/7 environment
• Fluency with cloud-native stacks (AWS, Kubernetes/ECS, containers, CI/CD pipelines)
• Excellent communication skills under pressure with a strong sense of ownership and accountability
• Bonus: experience working in high-scale SaaS or regulated uptime environments (SOC 2, HIPAA, etc.)