Remote Patient Success Coordinator- Israel

Our Mission:

Impactful medical breakthroughs for everyone, with everyone.

Our Vision:

Leapcure is a global team of thought leaders who elevate patient interactions to progress research for all. We do this with a purposeful, brave culture that deeply connects to each of our personal values.

Through innovative technology and empathetic conversations, our impact is limitless.

About Leapcure:

Leapcure helps accelerate clinical trials with our patient advocacy platform. We work closely with thousands of global patient advocacy groups and health nonprofits to connect patients with research and help amplify their voices.

We’ve already saved over 60 years of research across 42 countries and played a part in saving thousands of lives with our COVID-19 work in the past two years. We are a fully remote company with team members based all around the globe.

Leapcure is driven by its core values and all decisions are made with these in mind:

Difficult Truths

Appreciation

Trust

Curiosity

Gravity

We are committed to diversity, equity, and inclusion (DEI) and will continue to be the leaders in empowering patient communities.

The Role:

Leapcure is looking for a Patient Success Coordinator to lead empathetic conversations with patients to determine clinical trial eligibility.

This is an exciting opportunity for someone who enjoys making an impact, especially on people within the rare disease space, and can drive forward positive interactions for the success of both the patient and the study.

An ideal candidate is comfortable in both one-on-one conversations and sharing ideas with the Patient Success team, can foster connections and is curious about different ways to improve outreach efforts.

What You’ll Do:

Manage process for contacting and connecting with patient referrals

Execute site onboarding calls and manage communication with site coordinators

Support development of patient-facing and client materials

Develop and continuously improve insights strategies and sharing

Manage client expectations regarding patient and site conversion and support client success/project management teams on patient and site performance topics

Lead communication/escalation with internal teams to support resolution of key challenges and execute proper tasks during the day

What You’ll Bring:

2+ years in a high-touch customer service environment

High attention to detail and pride in delivering exceptional work

Strong interpersonal skills

Fast-paced patient experience or customer service/sales experience

Able to handle high volumes of phone calls and emails

Performance data analysis and using data to improve patient conversion

High English level

Native Hebrew level, other languages spoken locally are a plus

Ability to display empathy and sensitivity to patients

Troubleshoot basic IT issues

Ability to think strategically and creatively

Experience with data entry and basic tools such as Excel

Additional Qualifications:

Startup experience a plus; healthcare experience also a plus

A fit with company core values and a desire to make an impact

High EQ - can read a room and adjust accordingly

Google Workspace experience

Demonstrated ability and desire to work and excel in a fast-paced environment