Network Operations Center Operator

Job Description :

Respond to alerts coming from various monitoring tools according to the relevant procedure.

Document all incidents in ticketing system and follow them to successful resolution.

Understand the dependencies and flow of events, and escalate according to procedure.

Working in shift environment.

Must-Have

• Technical orientation.
• Understanding of network monitoring concepts and management tools.
• Ability to collate and interpret data from various sources.
• Ability to assess faults, prioritize, respond, and escalate accordingly.
• Capable of multi-tasking, good time management and prioritization of workload.
• Clear communicator in the English language (both written and verbal).
• Ability to work according to a Standard Operating Procedure.
• Willing to learn and develop new skills.
• Must be a team player.

Advantage

• Knowledge of Linux kernel, command line and system diagnostics and/or other OS.
• Experience within a NOC, IT or Banking IT environment/s
• Experience with Solarwinds and Splunk

Big Advantage

• Experience with Control M, AppDynamics
• Experience with Monitoring tools and ticketing systems.

Others

Open to work in 24*6 environments

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries.